Ofcom’s rule cosmetic surgery show wasn’t ‘unfair or unfair’ to Charlotte Crosby

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UK media watchdog Ofcom has not upheld a complaint that Channel 5 show Celebrities: What Happened to Your Face was ‘unfair and unfair’ to the former Geordie star Shore, Charlotte Crosby.

The documentary series, which aired in April last year, explored whether four well-known celebrities may have undergone cosmetic changes.

It featured medical professionals, journalists and people who knew Crosby reviewing photographs and discussing how they felt his face had changed over time.

Geordie Shore cast at the 2012 MTV Europe Music Awards (Ian West/PA)

A complaint has been lodged with Ofcom on behalf of Crosby, 32, claiming the program treated her unfairly and unfairly as it included a number of statements which were the ‘worst and cruelest comments that trolls made online over the years” and had been “devastating” and “hurtful” for Crosby.

The complaint also said the show provided a platform for “social media trolling comments” on mainstream television, and that as a result, the program “elevated” those comments to a wider audience.

In subsequent submissions to Ofcom, Crosby added that following the comments aired on television, older members of Crosby’s family who do not have access to social media were made aware of their existence.

In reaching its decision, Ofcom said: ‘We have taken into account Channel 5’s comments that Ms Crosby is a high-profile reality TV star and TV presenter with a significant social media presence.

“At the time the broadcaster submitted its response to the complaint, Ms Crosby had 7.3 million followers on Instagram; 773,600 followers on TikTok; 2.8 million followers on Twitter; 2.3 million Facebook followers and over 429,000 YouTube subscribers.

Charlotte Crosby hosts a house party to launch her new series The Charlotte Show (Owen Humphreys/PA)

“We have also taken into account that, based on reports provided by Channel 5, it appeared to Ofcom that Ms Crosby had spoken openly to the media in the past about her cosmetic procedures and the negative reaction she had received, including on its own social networks. media platforms.

“We recognized that in such circumstances, it was reasonable to conclude that Ms Crosby could probably expect members of the public to come to their own conclusions about the type of cosmetic treatments she had received and that those opinions expressed to him publicly. ”

In Ofcom’s view, the comments made by medical professionals on the show “generally constituted a critical dissection of Ms Crosby’s personal appearance based on their view of the cosmetic surgery that she suffered”, although they acknowledged that it would have the potential to be life-altering. and distressing.

The report added that ‘it would have been clear to viewers’ that medical professionals were ‘providing their own professional judgments as to the cosmetic treatments they believed Ms Crosby had received’.

On Monday, Ofcom ruled that the show did not “present, ignore or omit material facts” in a way that was unfair or unfair to Crosby and that the way in which she was portrayed “was not likely to materially and negatively affect viewers’ opinions of her in a way that was unfair to her.

Ofcom added: “In conclusion, Ofcom considered that, in the particular circumstances of this case, the broadcaster had taken reasonable care to ensure that the material facts had not been featured, ignored or omitted in any way unfair to Mrs Crosby.

“We therefore did not consider that the broadcaster’s decision to include the comments complained of in the broadcast program resulted in any injustice to Ms Crosby.”


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